Supporting Your Candidates
Updated
by
Amy Thomas
We have worked hard to make our assessment environment as accommodating as possible. Candidates just need a stable internet connection, and an internet browser that's up-to-date. We recommend candidates use one of the following browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Apple Safari
However, we recognize that sometimes candidates need assistance with accessing and completing their tasks.
✅ We provide 24/7 candidate support through our Candidate Support Bot. This can be accessed in the assessment centre by clicking the icon in the bottom right corner. The bot resolves most candidates' queries quickly. Where required, it will escalate the query to our Candidate Support Team to provide further assistance.
✅ Candidates can click Need Help? in the assessment centre to access the candidate resource hub. The hub provides information about the evaluation tasks, tips for preparing, and even some practice tests.
✅ Candidates can access answers to frequently asked questions from the Need Help? menu also.
We encourage candidates to use these resources to help them prepare and to access the tasks you have invited them to complete. You are welcome to direct your candidates to ask the Candidate Support Bot or use the Need Help? options in the assessment centre.
Some candidates may prefer to contact you directly to report experiencing difficulty completing an assessment task. We have compiled a list of common queries your candidates may reach out to you about, and how to resolve them. Please click on the buttons below to learn more.
