Creating an AI Interview Template

Updated by Amy Thomas

If this is not currently available in your account please reach out to your Account Manager to discuss your subscription.

The AI interview template contains all the questions that you want the AI Interview Agent to ask your candidate in the interview. It may also include messages for your candidate.

Create the AI Interview template

  1. In your Criteria account, click Interview Templates from the dropdown menu on the Manage tab.
  2. Click Create Interview Template in the top right corner.
  3. Give the template a title and select AI Interview. Click Proceed to add questions.

Add content to the template

Add the interview questions your candidates will respond to and any messages you want to present to your candidates.

  1. Click Add from Library to open the Interview Content Library modal.
    1. You can filter the Custom Library questions by Scoring Type by ticking Automated or Human.
    2. For both the Custom Library and Stock Library, you can choose to only view questions and messages that have a video and/or have already been added to the template.
  2. Click Add next to each question and message you want to include in the interview template. Click Done once complete. Note:
    1. The video recording associated with the question or message will not be used in the AI Interview template.
    2. Messages will be presented to candidates as a single block of text.
If you have a large number of questions, you can click on a category on the left to go directly to that category. If you are not able to view the category list, try resizing your browser window to expand the Add to Interview Template modal.
  1. Move questions and messages around by clicking the 6 does on the left, then dragging and dropping. Candidates will be asked the questions and shown the messages in the order listed here.
    1. No Pre-Interview Practice Question is set for the template. If the candidate chooses to respond to the Interview Agent verbally, they will be given a set of sample questions to help them become familiar with the setup.
    2. There is no Prep Time, Answer Time, or Number of Attempts listed; these are not used in the AI Interview.

Scoring Types

You must decide which scoring type you want to use for each question. Your template may be completely human scored, completely AI scored, or to have a mix of human scoring and AI scored questions (Hybrid Scoring).

  • Human Scoring: questions are manually evaluated by your team. Example question: Why do you want to work here?
  • Automatic Scoring: questions are automatically scored by Criteria's IIQ (Interview Intelligence). This is best used for behavioral / situational / experience-based questions.
  • Unscored: questions that do not need to be scored. Example question: What is your salary expectation?
  1. Click Scoring Type next to each question to select how it will be evaluated.
    1. Questions created with the Human Scoring score type can only be set to Human or Unscored.
    2. Questions in the Stock Library cannot be automatically scored; these must be rated by an evaluator (Human) or set to Unscored.
    3. Questions created with the Automated Scoring score type can be changed to Human or Unscored in the template.

Save the interview template

  1. Once you’re happy with the layout and settings for the interview template, click Create.

  1. Your new AI Interview template will be added and available to all users with access to the templates section. 

Editing an interview template

Click ... More Actions and select Edit to make changes to the template or Deactivate to move the template to your Inactive list. Templates cannot be deactivated if they are associated with one or more jobs.

NOTE: If you choose to edit an existing AI Interview Template, it will affect all jobs that the template has been associated with. Any candidates invited to the AI Interview after the changes to the template have been saved will be invited to complete the updated version. Candidates who were invited before the changes were made will complete the previous version that existed when their invitation was created.

Copy AI Interview template

To copy an AI Interview template, click ... Actions next to the template to be copied and select Copy from the dropdown list.

A copy of the template is created. The duplicate AI Interview template will include all aspects from the original, including all questions, their order and any custom evaluation guides you had in the original template.

You can edit the duplicate template by clicking ... Actions and selecting Edit from the dropdown list. Any changes you made to the duplicate template will not affect the original template it was copied from.

Next Steps

Create a custom email template to invite your candidates to complete an AI Interview and set up the job.

Click here to view more information about using video interviews.

How did we do?