Computer Literacy & Internet Knowledge (CLIK)

Updated 7 months ago by Amy Tranter

The Computer Literacy and Internet Knowledge Test (CLIK) is an assessment of basic computer skills. It measures a person's proficiency with using Internet browsers and common desktop applications such as email and word processing programs.

Since it is designed as a test of the kind of basic computer literacy that is required in many work environments, it can be used for any position which requires basic computer skills, such as receptionists, customer service representatives, medical billers, data entry clerks, administrative assistants, and more.

We have recently released an updated version of CLIK: CLIK 2.0. Any jobs created from 28 October 2021 will automatically use this new version. You can update any existing jobs that use CLIK 1.0 to CLIK 2.0. Click here to learn how to do this.

CLIK 2.0

We’ve worked hard on making CLIK even more engaging for candidates to complete, with updated visuals and improved simulations. CLIK 2.0 is a 13-minute test consisting of three 3-minute task-oriented simulations, followed by ten multiple choice questions.

The table below outlines the content covered in CLIK 2.0.  

Simulation 1 – Email 

  • Accessing folders from the desktop 
  • Using keyboard shortcuts (e.g., copy & paste) 
  • Creating, addressing, and sending email 

Simulation 2 – Internet & Search Engine 

  • Accessing and navigating internet browsers 
  • Managing windows (e.g., maximizing a window, opening a new tab) 
  • Search for information in a search engine.  

Simulation 3 – Chat  

  • Using chat / instant messaging 
  • Switching between chat and the internet browser applications 
  • Copying and pasting between the internet browser and the chat app. 

Multiple Choice Questions  

  • Using internet browsers (e.g., clicking “back” to a previous webpage)  
  • Internet & password security knowledge  
  • Creating, addressing, and sending an email  
  • Deleting files  
  • Calendaring / scheduling meetings  
  • Basic computer commands (e.g., searching for text, printing from webpage)  

Score Reports

Each individual is given a raw score and a proficiency score. The raw score indicates how many questions (out of 25) the individual answered correctly; there is no deduction for incorrect answers. The raw scores are further categorized into three possible proficiency rankings, as follows:

  • 0-16: Not Proficient
  • 17-21: Proficient
  • 22-25: Highly Proficient

The score reports also show each test item (simulation task or multiple choice question) and whether the test-taker answered it correctly.

CLIK 1.0

CLIK 1.0 is a 10-minute test consisting of two 3-minute task-oriented simulations, followed by ten multiple choice questions. It contains the first two simulations and questions outlined above but does not include Simulation 3 - Chat.

Score Reports

Each individual is given a raw score and a proficiency score. The raw score indicates how many questions (out of 20) the individual answered correctly; there is no deduction for incorrect answers. The raw scores are further categorized into three possible proficiency rankings, as follows:

  • 0-13: Not Proficient
  • 14-17: Proficient
  • 18-20: Highly Proficient

The score reports also show each test item (simulation task or multiple choice question) and whether the test-taker answered it correctly.

Validity Information

Criterion Validity: The CLIK measures basic computer literacy, and as such has been shown to predict job readiness and in some cases overall job performance for a range of jobs for which basic computer skills are an essential job requirement. For example, for a sample of employees in clerical and administrative positions at a large employer, there was a strong correlation (.50) between CLIK scores and job performance, as measured by supervisory ratings.

Standardisation Sample

Norms for the CLIK were developed using a sample of 1,048 individuals. The sample was made up of working adults aged 18 and older. These individuals were applicants and incumbent employees from over 70 different companies. Positions in the sample included customer support representatives, medical billers, and clerical/administrative personnel. The mean score for the standardization sample is 16.14, the median score is 16, and the standard deviation is 3.38.

Downloads

About the CLIK

CLIK Sample Score Report

Guide for interpreting the score report (Version 1)

Guide for interpreting score report (Version 2)

Additional Resources

Click here to view our FAQ page for this assessment.

Updating Test Batteries with New Test Versions

If you have any additional questions about the CLIK 2.0 upgrade, please feel free to reach out to your Customer Success Manager or the Customer Support Team for advice and assistance.  


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