Coach Bo: Frequently Asked Questions

Updated by Amy Thomas

Coach Bo is Develop's AI-powered coaching bot, available 24/7 to provide workplace guidance and support to any team member, offering tailored advice, constructive feedback and actionable strategies to help users navigate their workplace more effectively.

Coach Bo also powers Weekly Manager Check-ins, a fast, AI-powered conversation that takes just 2–3 minutes each week. Team members respond to a few simple questions about their work, progress, and challenges. Coach Bo transforms that input into actionable insights for managers and leadership.

General

What does Coach Bo do?
Coach Bo is designed to provide confidential, research-based, ethical workplace wisdom. Its advice is anchored in data from Criteria’s assessments and a deep understanding of workplace dynamics, grounded in research and best practices across numerous disciplines. This ensures your team receives reliable, human-centric guidance that respects confidentiality and adheres to the highest standards of AI ethics. 

In general, Coach Bo’s advice is: 
- Compliant with ethics and AI regulations 
- Objective, drawing on research and science 
- Actionable for workplace improvements 
- Confidential and secure 
- Human-centric and empathetic 
- Based on best practices from a vast knowledge base 
- Oriented toward effective solutions. 
What information does Coach Bo draw on?
Coach Bo draws on a vast dataset including textbooks, scientific literature, and content across domains like business, management, and psychology, ensuring a well-rounded capability to provide informed workplace advice. For example, when talking about motivation, Bo’s approach is based in motivational interviewing and self-determination principles. 
Can we rely on Coach Bo for accurate and relevant advice?
Yes, Coach Bo offers data-driven advice using sources including Criteria assessments, established best practices, and expert knowledge. However, as with any AI tool, Coach Bo should be used to complement human judgment when making decisions.
How does Coach Bo adhere to regulations like the EU AI Act?
Coach Bo follows strict ethical guidelines, ensuring human oversight, transparency, and fairness in its advice, especially for significant decisions that influence employment, in compliance with the EU AI Act.  

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Coach Bo chats

How do I access Coach Bo?
You can consult Coach Bo by clicking on the icon in the bottom right corner when you are logged into your Develop account.
Why should I chat to Coach Bo?
Coach Bo is an AI-powered coaching bot, that can provide you with workplace guidance and support. From developing your skills to managing difficult work relationships, Coach Bo is ready 24/7 to help.

Learn how to leverage Coach Bo for your individual growth.
Is the advice from Coach Bo confidential?
While Coach Bo does not share any personal data from a user’s interactions during chat conversations, ensuring confidentiality, users should still avoid sharing sensitive personal information during coaching sessions.  

Note: information provided during Weekly Manager Check-ins will be analyzed and insights shared with managers and leadership within the team member's reporting structure. 
Does Coach Bo remember previous conversations?
Individual users or admins can control Coach Bo’s memory settings. If memory is enabled, Coach Bo learns from each interaction and retains a private case file for each user to inform future coaching. Users can delete any individual conversations or all existing saved information. If memory is disabled, Coach Bo does not retain any data from previous conversations.  
What kind of advice won't Coach Bo give?
Coach Bo has been programmed to avoid providing direct recommendations for high-stakes decisions such as hiring, promotion, or termination and to avoid advice that could cause harm or negative impact without considering ethical implications and human context.  
How does Coach Bo handle conflict resolution advice?
Coach Bo provides guidance on conflict resolution by encouraging open communication, active listening, and collaborative problem-solving, while emphasising the importance of human interaction and understanding.  
Can Coach Bo replace human HR professionals or legal advisors?
No, Coach Bo is not a replacement for human experts. Its advice should be used as guidance and not as the sole basis for making important decisions. Professional consultation is recommended for complex or sensitive issues. 
What is Coach Bo's approach to coaching?
Coach Bo is designed to provide strengths-based, supportive coaching that enhances each user’s abilities while fostering growth. Coach Bo’s approach includes empathetically engaging with the user, summarising and clarifying key points, and providing action-oriented guidance that focuses on specific actions that encourage continuous improvement. 

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Coach Bo Weekly Check-Ins

What is the Weekly Manager Check-ins and how is it different from a normal Coach Bo chat?

A Coach Bo Chat is an informal conversation you can have with Coach Bo anytime you want. You can discuss anything work-related, get advice, or reflect on challenges.

The Weekly Manager Check-ins is a more structured, recurring appointment that happens at the same time each week. It helps build a habit of regular reflection and development.

Both serve the same purpose of supporting your growth, but the Weekly Manager Check-ins adds consistency through scheduling. Coach Bo reports insights from your Weekly Manager Check-ins conversations to your managers.

How do I complete the Weekly Manager Check-ins with Coach Bo?

Each week you will receive an email from Coach Bo to check in about your week. Click Chat with Coach Bo to begin the conversation.Weekly Check-In email

Coach Bo will guide the conversation with a series of questions about what you have been working on, any wins you have had or problems you experienced.

At the end of the conversation, simply close the conversation window.

Can I view my Weekly Manager Check-ins History?

You certainly can! Click Home in the top menu and scroll down to Your Weekly Manager Check-ins. Click View activity.

Weekly Check-In history
Where is my data stored?

Data is stored securely. Companies can run analytics on numerical insights at individual, team, and company levels.

Can my data be deleted?

Companies can request deletion of all check-ins data and we will comply. Individual-level deletion isn't currently available as data is incorporated into multiple reports and communication channels based on settings.

Can I delete my check-in history?

Individual check-ins cannot be deleted once submitted, as they're incorporated into reports and trends.

What happens if I skip a week?

You simply complete the next week. Consider marking yourself "on vacation" in user settings if you'll be out, so completion rates aren't affected.

Can I edit after submitting?

Currently no—responses are scored within 10 minutes of submission. A draft/save feature is coming soon.

Can I do check-ins on mobile?

Yes! The easiest method is using your phone's speech-to-text feature (tap the microphone icon on your keyboard). A dedicated mobile experience is coming later in 2026.

Will there be other ways to complete check-ins?

Yes! Starting Q2 2026, you'll be able to complete check-ins via email reply, Microsoft Teams, or Slack. Ask your Admin or CS contact if interested.

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